The agile telco needs the right partnerships in place to improve customer service. Antony Savvas looks at some of the latest developments that can help drive success.
Enterprises and public sector organisations across the UK can now access "secure and high-availability" unified communications and contact centre services thanks to a new partnership between KCOM and 8x8. The alliance combines KCOM's carrier infrastructure with the integrated 8x8 Platform for customer experience, delivering voice, collaboration, contact centre and AI-powered capabilities on a single cloud platform.
The joint go-to-market activity includes coordinated sales enablement and customer engagement across the UK market. KCOM already supports around 8,000 enterprise customers across the public and private sectors, including critical national infrastructure such as hospitals and emergency services, and 8x8's involvement will help retain and build on this customer base, says the telco.
"Selecting the right partner was critical for us," says Jan Collins, the managing director at KCOM Enterprise. "We ran a rigorous tender process and looked across the market for a platform that could meet the needs of our customers, from everyday business communications through to mission-critical contact centre environments, and 8x8 stood out."
Jamie Snaddon, the managing director of EMEA at 8x8, adds: "For carriers like KCOM, reliability, security and customer trust are non-negotiable. By combining KCOM's network expertise with our unified communications and contact centre platform, we're delivering an end-to-end solution that helps organisations support their customers, modernise their operations, and innovate with confidence."
Antony Savvas