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The agile telco needs the right partnerships in place to improve customer service. Antony Savvas looks at some of the latest developments that can help drive success.

The enterprise IoT landscape is no longer a frontier of experimentation; it is a maturing and highly competitive arena where the spoils are shifting from those who own the “pipes” […]

A healthcare provider wanted to increase the call answer rate for its outbound calling operations, as well as deploy an automated spam remediation solution to decrease the chance of calls […]

Communications networks are under greater levels of threat than ever before and, as AI goes mainstream, fraudsters and criminals have a new weapon in their arsenals. Yet AI cuts both […]

Telecom networks are being redefined.

Telcos have been managing declining revenues, market saturation and the addition of new services in an attempt to offset these challenges. Every new iteration adds additional complications to their systems […]

The telecoms industry is embracing artificial intelligence (AI) at pace, both to generate new revenues and to increase efficiency. To grow enterprise revenues, communication service providers (CSPs) have increasingly started […]

In an era defined by digital transformation, connectivity has never been more critical – or more cost-intensive. Global data traffic is set to grow nearly threefold by 2028, yet telecoms […]

Communications service providers are preparing to discuss the key business issues in Denmark. TM Forum, the global alliance of telco and tech companies, will hold its annual DTW – Ignite […]