Telcos

The agile telco needs the right partnerships in place to improve customer service. Antony Savvas looks at some of the latest developments that can help drive success.

In 2024, the combined global revenue of the top 100 telecommunications operators worldwide reached $1.75 trillion. However, analysis by Appledore Research shows that the operational expenses for these operators amounted […]

The telecoms industry is embracing artificial intelligence (AI) at pace, both to generate new revenues and to increase efficiency. To grow enterprise revenues, communication service providers (CSPs) have increasingly started […]

For Jason Keane, the head of Portfolio Business and Operations Support Systems at Ericsson, the immediate future is all about telcos learning to sweat their spectrum assets more effectively. Doing […]

Telcos are facing growing pressure in a saturated connectivity services market, write Sarah Woon and Matt Duke-Woolley from Beecham Research. In spite of holding a crucial role in communications across […]

As telcos move to cloud-native architectures, they have the advantage of rich telemetry, providing valuable insights for optimising network performance, enhancing security and improving customer experience. There is a caveat: […]

As the industry gets ready for the broad use of Open RAN technologies, a key challenge is the lack of telecoms professionals with the right skills and experience, writes Anna […]

When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]