How telcos are using AI in the call centre
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
telecoms
Network X 2025 agenda highlights the future of telecom on expo floor
When the global telecom industry gathers in Paris for Network X 2025 (October 14 – 16), attendees can expect more than keynote speeches and panel debates. This year’s edition unites the sector’s […]
Agentic AI and free space optics backed by agile telco investments
The agile telco needs frameworks, standards and a lively ecosystem to succeed. Antony Savvas looks at some of the latest developments that can help drive this success.
AI-driven network automation the top priority for telcos in the next 12 months – new research from Motive
AI-driven network automation is the top investment and implementation priority for telcos in the next year, according to new research released. The research, conducted by Motive at the 2025 Network X conference […]
The art of persuasion – Part 2: Why do telco get lost on the digital user journey?
In the second part of our series on telco marketing by telecoms writer Stewart Baines, we take a longer look at how telcos get their marketing wrong when they target […]
Capacity Europe 2025: Record-breaking attendance at the premier telecommunications event
The 24th edition of Capacity Europe 2025 wrapped up last week after three impactful days and record-breaking attendance, further cementing its status as the premier event for the global connectivity […]
Hyperscalers push telecom agility through product management practices
Worldwide telecoms operators are speeding up innovation cycles through the introduction of agile product management methods (MVPs, sprints, iterative testing) to shorten time-to-market and improve product quality, as well as […]