customer experience

Agile telcos need the right systems in place to better serve customers in an AI world. Antony Savvas looks at some of the latest developments that can help drive this […]

Communications networks are under greater levels of threat than ever before and, as AI goes mainstream, fraudsters and criminals have a new weapon in their arsenals. Yet AI cuts both […]

The key to unlocking growth in telco lies in a more agile, efficient and automated future, where business and operations systems work effortlessly together to deliver a step change in […]

The global telco industry has a role to play in the artificial intelligence (AI)-era, and this year it will come together once again at DTW Ignite, TM Forum’s premier global […]

The telecoms industry is embracing artificial intelligence (AI) at pace, both to generate new revenues and to increase efficiency. To grow enterprise revenues, communication service providers (CSPs) have increasingly started […]

Telecommunications companies are reinventing themselves as agile telcos – adapting quickly to market needs, deploying new services faster and continuously innovating. A key driver of this agility is the intelligent […]

Autonomous networks: everyone’s aiming for them, but getting there is no small feat. Still, communications service providers (CSPs) around the world are pushing forward. Armed with next-gen platforms, they’re steadily […]

Telcos are facing growing pressure in a saturated connectivity services market, write Sarah Woon and Matt Duke-Woolley from Beecham Research. In spite of holding a crucial role in communications across […]

In the rapidly evolving telecoms sector, agility is not just a desirable attribute – it is now an essential competitive requirement. Telecoms providers worldwide are increasingly adopting agile telco strategies, […]