How telcos are using AI in the call centre
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]

To take advantage of new markets, the agile telco needs the right partnerships and technologies in place. Antony Savvas looks at some of the latest developments that can help drive […]
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
The GSMA and Qatar’s Ministry of Communications and Information Technology (MCIT Qatar) has shared updates and new details for the inaugural MWC25 Doha during a press briefing at the Doha Exhibition and Convention […]
Totogi has announced that Guinea Mobile, an MVNE powering seven digital brands, including Cuy Móvil, has selected Totogi’s cloud-native multi-tenant BSS platform to support the next phase of its growth. Using […]
The GSMA is pleased to share that His Excellency Paul Kagame, the President of the Republic of Rwanda, will formally open MWC25 Kigali on 21 October at the Kigali Convention […]
When the global telecom industry gathers in Paris for Network X 2025 (October 14 – 16), attendees can expect more than keynote speeches and panel debates. This year’s edition unites the sector’s […]
The GSMA’s flagship African connectivity event, MWC25 Kigali, returns to the Kigali Convention Centre, Rwanda, from 21-23 October 2025. MWC Kigali has quickly evolved into one of the continent’s leading platform […]
MWC25 Kigali concluded following three days of successful collaboration, innovation and thought leadership. This year’s edition convened senior policymakers, industry leaders and development partners united by a shared commitment to […]
AI-driven network automation is the top investment and implementation priority for telcos in the next year, according to new research released. The research, conducted by Motive at the 2025 Network X conference […]
We at WeKnow Media are delighted to announce our collaboration with Pascal Bornet: an award-winning author, keynote speaker and global thought leader on Artificial Intelligence (AI), Automation and the Future […]