service level agreement (SLA)

AI is now integrated at the heart of network assurance and customer operations, tracking performance in real-time and launching automated actions across domains. As telecoms operators integrate fibre, mobile RAN […]

In March 2024, a massive undersea cable outage affected the West African coast, disabling the WACS, MainOne, SAT-3 and ACE systems. This incident left 13 countries with widespread internet outages, […]