Build speed and safety into agile telco governance
Imagine a telecoms operator rolling out a new 5G service in one country and at the same time introducing AI-driven customer engagement tools in another, each adapting to a very […]
McKinsey
Into the era of telco agility – feel the burn, get the rush
Agility has been an over-used word in telecoms, but its true meaning focuses on the speed at which direction can be changed and actions taken. For telcos, that means the […]
Built it, but will they come?
Recent headlines attest to a flurry of grand AI investments: Meta is pledging US$65 billion for AI infrastructure in 2025; AWS is committing over $75 billion; Microsoft is investing $80 […]
Break the vendor bottleneck – why inflexible partners are slowing telcos down
Agile transformation has been shouted from the rooftops by telecoms operators across the globe as a mission-critical objective, yet many are still bound to legacy vendor contracts, writes Anna Ribeiro. They may […]
Why agile telco skills matter for Open RAN success
As the industry gets ready for the broad use of Open RAN technologies, a key challenge is the lack of telecoms professionals with the right skills and experience, writes Anna […]
TM Forum’s Innovate Americas returns to Dallas to accelerate AI-powered growth for the region’s connectivity leaders
TM Forum’s Innovate Americas summit will return to Gilley’s Dallas on September 10 – 11, 2025, uniting senior leaders from across the telecom and technology ecosystem to turn AI ambition […]
How telcos are using AI in the call centre
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
The art of persuasion – Part 1: Why branding and thought-leadership will be essential to capture the telco B2B opportunity
In the first of a new series of articles by telecoms writer Stewart Baines on telcos’ often unsuccessful marketing initiatives, we assess how mistakes can be avoided in addressing current […]
The art of persuasion – Part 2: Why do telco get lost on the digital user journey?
In the second part of our series on telco marketing by telecoms writer Stewart Baines, we take a longer look at how telcos get their marketing wrong when they target […]