Teresa Cottam, the founder and chief analyst at Omnisperience, has authored a new book called Telecoms Customer 2035, which issues a wake-up call for the telecoms industry: if telcos want […]
Imagine a telecoms operator rolling out a new 5G service in one country and at the same time introducing AI-driven customer engagement tools in another, each adapting to a very […]
Rising cyber threats and attacks are straining telecoms networks as threat environments evolve rapidly, with large-scale breaches and nation-state attacks increasing in numbers and sophistication, writes Anna Ribeiro. As cyberthreats mount, […]
The global telco industry has a role to play in the artificial intelligence (AI)-era, and this year it will come together once again at DTW Ignite, TM Forum’s premier global […]
Telecommunications companies are reinventing themselves as agile telcos – adapting quickly to market needs, deploying new services faster, and continuously innovating. A key driver of this agility is the intelligent […]
Telcos have been managing declining revenues, market saturation and the addition of new services in an attempt to offset these challenges. Every new iteration adds additional complications to their systems […]
Telecommunications companies are reinventing themselves as agile telcos – adapting quickly to market needs, deploying new services faster and continuously innovating. A key driver of this agility is the intelligent […]
Telcos are facing growing pressure in a saturated connectivity services market, write Sarah Woon and Matt Duke-Woolley from Beecham Research. In spite of holding a crucial role in communications across […]
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
